> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rivvi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Vocabulary

> A quick glossary of the words you'll see in Rivvi.

Rivvi tries to speak in your terms, but a few words show up throughout the product. Here's what they mean.

| Term            | What it means                                                                                                                                                                           |
| --------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Workspace**   | Your Rivvi home at [chat.rivvi.ai](https://chat.rivvi.ai), where you chat with the agent and everything happens.                                                                        |
| **Agent**       | Your single Rivvi assistant. It answers questions, does the work, and runs the outreach.                                                                                                |
| **Discovery**   | The first-run conversation where Rivvi learns your organization. See [Discovery](/get-started/discovery).                                                                               |
| **Profile**     | The structured picture of your organization Rivvi assembles and reads on every turn — locations, providers, services, and your vocabulary. Sometimes shown as the *Organization* panel. |
| **Program**     | A piece of ongoing outreach with a purpose — appointment reminders, missed-appointment follow-up, and so on. (You may call it a campaign; Rivvi adapts.)                                |
| **Run**         | One dispatch of a program to a specific list of people. See [Launching outreach](/workspace/launching-outreach).                                                                        |
| **Roster**      | The list of people a run reaches — from a file, a connected tool, an internal group, or a mix.                                                                                          |
| **Artifact**    | A rich, interactive card Rivvi renders in the chat instead of plain text — a report, a form, an approval. See [Reports & artifacts](/workspace/reports-and-artifacts).                  |
| **Report**      | An artifact that answers a data question — headline number, charts, table. See [Analytics](/workspace/analytics).                                                                       |
| **Launch card** | The approval card you click to dispatch a run. Your click is what starts the outreach.                                                                                                  |
| **Connector**   | A link to one of your external tools (HubSpot, Salesforce, Power BI, …) so Rivvi can use it. See [Connectors](/connectors/overview).                                                    |
| **Escalation**  | A call flagged to be handled by a person. See [Following up](/workspace/following-up).                                                                                                  |
| **Credits**     | The shared balance that funds your conversations — voice, SMS, and web chat all draw from it. See [Usage & billing](/account/usage-and-billing).                                        |
| **Seat**        | One person's access to your workspace. See [Seats & members](/account/seats-and-members).                                                                                               |