> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rivvi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatting with the agent

> How to talk to Rivvi, what it can do, and how it responds.

Rivvi is one assistant you talk to in plain language. There's no command syntax to learn and no menu tree to memorize — you describe what you want, and Rivvi figures out how to do it, shows you the result, and asks before anything goes out.

## How to phrase a request

Talk to Rivvi the way you'd brief a capable teammate. Be direct about the *outcome* you want; you don't need to know the internal steps.

<CodeGroup>
  ```text Questions theme={null}
  How did our reminder calls do last week?
  Which program has the best connect rate?
  How many patients haven't we contacted in 30 days?
  ```

  ```text Instructions theme={null}
  Call everyone on the overdue list, starting tomorrow morning.
  Draft a program to follow up on missed appointments.
  Log a note on this contact in HubSpot.
  ```

  ```text Getting oriented theme={null}
  What needs my attention right now?
  What runs are still going?
  What can you help me with?
  ```
</CodeGroup>

<Tip>
  You don't have to use Rivvi's internal words. Say "program," "campaign," "outreach," or your own term — Rivvi adapts to how *you* talk, because it learned your vocabulary during [Discovery](/get-started/discovery).
</Tip>

## What Rivvi can do

From the chat you can:

<CardGroup cols={2}>
  <Card title="Get answers about your data" icon="magnifying-glass">
    Performance, connect and conversion rates, trends, cohorts, and how many people fit a description.
  </Card>

  <Card title="Build and configure programs" icon="wand-magic-sparkles">
    Draft an outreach program and get it ready to launch.
  </Card>

  <Card title="Launch outreach" icon="phone-arrow-up-right">
    Dial or text a list — always behind an approval you control.
  </Card>

  <Card title="Handle follow-ups" icon="inbox">
    Triage what came back and what needs a person.
  </Card>

  <Card title="Use your connected tools" icon="plug">
    Pull live data from HubSpot, Salesforce, Power BI, and more, mid-conversation.
  </Card>

  <Card title="Manage your setup" icon="gear">
    Team, phone numbers and caller ID, connectors, and your profile.
  </Card>
</CardGroup>

<Note>
  What you can do depends on your role and how far along your organization's setup is. If a capability isn't available to you yet, Rivvi will say so and point you to what's needed.
</Note>

## How Rivvi responds

For a quick question, Rivvi just answers. For anything substantial, it responds with an **artifact** — a rich card in the chat rather than plain text:

* A **report** comes back as charts and tables.
* A **choice** comes back as a card you fill in or pick from.
* A **launch** comes back as a card with a button you press to approve.

You interact with these cards directly — submit a form, approve a launch, open a detail — without having to re-type anything. See [Reports & artifacts](/workspace/reports-and-artifacts).

## Attach files and screenshots

Use the **+** button in the message box to attach a spreadsheet (CSV or Excel), a document, or a screenshot. This is how you hand Rivvi a list of people to reach, or show it something you're looking at.

<Info>
  There are size limits on attachments. If a file is too large, Rivvi will tell you; large pasted text is turned into an attachment automatically so the chat stays readable.
</Info>

## Threads and history

Each conversation is a **thread**, and your work is saved. You can start a new thread for a new topic, or return to an earlier one — Rivvi keeps the context. Some programs get their own dedicated thread so the conversation about them stays in one place.

## A note on buttons that open full pages

Rivvi sometimes gives you a button that opens a full page — a program's detail, a run's live view, or a settings screen — instead of continuing the conversation. That's expected: some things are easier to see on a dedicated page. You can always come back to the chat.

## Next

<CardGroup cols={2}>
  <Card title="Reports & artifacts" icon="table-cells" href="/workspace/reports-and-artifacts">
    Work with the cards Rivvi builds.
  </Card>

  <Card title="Launching outreach" icon="phone-arrow-up-right" href="/workspace/launching-outreach">
    The approval flow behind every launch.
  </Card>
</CardGroup>