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Rivvi plans are built on two simple ideas: seats (people who use the workspace) and credits (the balance that funds your conversations). Every plan includes the full platform — plans differ by how many seats and credits come included.
Manage everything from Settings → Billing in the workspace, including your plan, usage, and payment method.

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Plans

All plans include the full product. As you move up, you get more included seats, a larger monthly credit grant, and a lower rate on any usage beyond your grant.

Enterprise

Need more seats, credits, or custom terms? book a scoping call.

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What credits are

A conversation credit is the unit that funds outreach. Voice, SMS, and web chat all draw from one shared credit balance — your organization’s wallet — so you don’t manage separate budgets per channel. Roughly:
  • Voice is about 40 credits per minute.
  • SMS and web chat draw much less per message or session.
Your plan includes a monthly credit grant. If you use more than your grant in a period, the extra is billed at your plan’s per-credit rate (lower on higher plans). You can see your balance, current-period usage, and projected total on the billing page.
Because everything shares one balance, you can shift between calling and texting without reshuffling budgets — Rivvi just draws from the same pool.

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What you’ll see on the billing page

  • Current usage for this period — credits used, seats, and any overage.
  • Your credit balance and auto-reload settings.
  • Plan controls — upgrade, or see what other tiers would cost for your usage.
  • Invoice history — past periods.
  • Activity — active users and how much you’re doing.

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Managing your subscription

Payment method and cancellation are handled through the secure Stripe customer portal, reachable from the billing page. Changing plans is done right on the billing page.

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Free trial

New organizations start with a trial that includes a grant of free credits and a set window to try Rivvi. You’ll see how many trial credits and days remain at the top of the billing page. When the trial ends, add a payment method to keep going.

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If you hit a limit

Rivvi tells you clearly if something’s blocked — for example, if your credit balance runs out or a subscription needs attention. Calls already in progress are never dropped. If your balance runs low, top up or upgrade from the billing page and you’re back in business.

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Next

Seats & members

Add teammates and understand seat pricing.

Security & privacy

How Rivvi protects your data.