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Rivvi is built for regulated outreach. The guardrails below aren’t settings you have to remember — they’re enforced by the product on every outreach path.
See your organization’s compliance status — including your BAA — from Settings → Compliance in the workspace.

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HIPAA & your BAA

Handling protected health information (PHI) requires a signed Business Associate Agreement (BAA) between your organization and Rivvi.
  • PHI workflows stay off until your BAA is in place. Anything that moves protected health information — most notably the Echo referral-calling program — is held until your BAA is signed. You can connect tools and query your data in chat right away; it’s live PHI calling that’s gated.
  • The gate matches your data, not your plan. Rivvi classifies what an outreach path actually touches. Organizations that don’t handle PHI aren’t asked to clear a PHI bar they’ll never cross. A BAA is included with Rivvi at no extra cost — it’s part of the product, not an upsell.

Sign or upload your BAA

New organizations are sent a BAA to sign at signup. You can review status and upload a signed agreement from Settings → Compliance. Questions? support@rivvi.ai
  • Opt-outs are always respected. Anyone who has opted out is never contacted again, and an opt-out captured during a call takes effect immediately — the contact won’t be dialed or texted on any later run.
  • You set the consent bar per program. Where a program requires consent before reaching a contact, Rivvi enforces that requirement before anyone is contacted — contacts without the required consent are held back, not called.

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Calling hours

Rivvi won’t place calls outside the office hours and time zone you set during Discovery (and can change any time). This keeps outreach inside calling-time rules automatically — you don’t have to schedule around it.

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You approve every launch

No outreach goes out without your click on the launch card. Rivvi never dials on its own — it drafts the run, shows you exactly who it will reach and what it will say, and waits for your approval. See Launching outreach.

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Questions

For a security review, a BAA, or a data-handling question, reach out at support@rivvi.ai.

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Security & privacy

How Rivvi protects your data.

Connector permissions

Control exactly what the agent can do with each tool.