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Outreach in Rivvi is a run: Rivvi dials or texts a list of people for a specific program. You start a run by describing who to reach — and it only goes out when you approve it.
Rivvi never starts outreach on its own. Every run is dispatched only when you click the launch card. There is no autonomous dialing.

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Where your list comes from

You don’t have to prepare data a particular way. A run can reach people from any of these:

A file you upload

A CSV or Excel sheet of contacts, attached with the + button.

A connected tool

Pull the list straight from HubSpot, Salesforce, Power BI, or Zoho — no export and re-upload.

An internal group

“Everyone we haven’t called in 30 days” — Rivvi compiles it from what it already knows.

A combination

Merge several sources; Rivvi removes duplicates by phone number.
If your contacts live in a connected CRM, just say so — “call my HubSpot contacts in the outreach stage.” You don’t need to export a spreadsheet.

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The launch flow

1

Tell Rivvi who to reach

Describe the list in plain language, or attach a file.
2

Confirm the columns (if needed)

If it’s not obvious which column holds phone numbers or names, Rivvi shows a quick picker to confirm the mapping.
3

Review the verified count

Rivvi processes the list and shows a card with what it found — how many people are reachable, how many were linked, and anything invalid. When it’s right, click Looks right?
4

Approve the launch

Rivvi presents the launch card with the final details. Clicking the button on this card is the launch. Nothing dials before this.

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Now or later

The launch card lets you choose Now or Later. If your office hours are closed, the Now option is disabled — Rivvi won’t place calls outside the hours you set, to stay within calling-time rules. Schedule it for later instead, and Rivvi starts it when your hours open.
Office hours and time zone come from your profile. You can adjust them in settings.

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After you launch

Once a run is going, ask Rivvi how it’s doing:
Rivvi shows a live view of the run’s progress. You can also pause or resume from there. In-progress live calls are always allowed to finish.

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What Rivvi protects

  • Opt-outs are respected — anyone who has opted out is never dialed, and opt-outs captured on a call take effect right away.
  • Calling hours are enforced — Rivvi won’t call outside your office hours.
  • You’re always the trigger — no run starts without your approval.

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Next

Following up

Handle what comes back from a run.

Analytics

Measure how the run performed.