Vocabulary - Rivvi Help Center

Rivvi tries to speak in your terms, but a few words show up throughout the product. Here’s what they mean.

Term	What it means
Workspace	Your Rivvi home at chat.rivvi.ai, where you chat with the agent and everything happens.
Agent	Your single Rivvi assistant. It answers questions, does the work, and runs the outreach.
Discovery	The first-run conversation where Rivvi learns your organization. See Discovery.
Profile	The structured picture of your organization Rivvi assembles and reads on every turn — locations, providers, services, and your vocabulary. Sometimes shown as the Organization panel.
Program	A piece of ongoing outreach with a purpose — appointment reminders, missed-appointment follow-up, and so on. (You may call it a campaign; Rivvi adapts.)
Run	One dispatch of a program to a specific list of people. See Launching outreach.
Roster	The list of people a run reaches — from a file, a connected tool, an internal group, or a mix.
Artifact	A rich, interactive card Rivvi renders in the chat instead of plain text — a report, a form, an approval. See Reports & artifacts.
Report	An artifact that answers a data question — headline number, charts, table. See Analytics.
Launch card	The approval card you click to dispatch a run. Your click is what starts the outreach.
Connector	A link to one of your external tools (HubSpot, Salesforce, Power BI, …) so Rivvi can use it. See Connectors.
Escalation	A call flagged to be handled by a person. See Following up.
Credits	The shared balance that funds your conversations — voice, SMS, and web chat all draw from it. See Usage & billing.
Seat	One person’s access to your workspace. See Seats & members.