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The Rivvi web-chat concierge is one script, keyed to your organization. Rivvi picks the best install path for your site automatically (WordPress plugin, Google Tag Manager, a platform guide, or the raw snippet) on the Web chat → Install tab in your dashboard. This page documents every path.
The script is placement-agnostic — it waits for the page body before it mounts, so it works in the footer, before the closing </body> tag, or through a tag manager. It does not need to go in <head>.
The Rivvi WordPress plugin installs the widget with a single code — no snippet editing, and it automatically works around caching/optimizer plugins.
1

Generate an install code

In Rivvi, open your web-chat program → Install and click Generate install code. Codes are single-use and expire after 60 minutes.
2

Install the plugin

Download the Rivvi Web Chat plugin from the Install tab and add it to WordPress (Plugins → Add New → Upload Plugin), then activate it.
3

Pair the site

In WordPress, go to Settings → Rivvi Web Chat, paste your install code, and click Connect. That’s it — the widget goes live and Rivvi confirms the install automatically.
The plugin registers exclusions for Cloudflare Rocket Loader, WP Rocket, Autoptimize, LiteSpeed Cache, and W3 Total Cache so the widget isn’t deferred or broken by performance optimizers. It’s multisite-aware (pair each site with its own code) and removes all stored settings on uninstall.

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Google Tag Manager

1

Add a Custom HTML tag

In GTM, create a new tag → Custom HTML, and paste the embed snippet from your Install tab.
2

Fire on All Pages

Set the trigger to All Pages so the widget loads site-wide.
3

Publish

Submit and publish the container. The widget appears on the next page load.
You can also import the Rivvi GTM template for a guided tag with the org id and API host as fields.

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Squarespace

Settings → Advanced → Code Injection → Footer. Paste the snippet and save.

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Wix

Settings → Custom Code → + Add Custom Code. Paste the snippet, set it to load on All pages and in the Body - end position.

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Webflow

Project Settings → Custom Code → Footer Code. Paste the snippet and publish.

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Duda

Site → Third-party Code (or the footer HTML block for your plan). Paste the snippet and republish.

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Any site (raw snippet)

Paste the one-line snippet from your Install tab anywhere the script can run — before the closing </body> tag, in the site footer, or via a tag manager.

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Confirming the install

Rivvi verifies the install automatically: once the widget loads on an allowed site, the Install tab shows Live. If it shows Detected on an unapproved site, add that site to your allowed origins to activate it. See allowed sites & security for how origins work. If your site enforces a Content Security Policy, see the CSP requirements.